Privacy Notice

Information You Provide

We collect information you provide, such as when you sign up to receive information about our services through the Site or provide feedback to us. We may collect, but are not limited to collecting, the following information: name, email address, mailing address, phone number, account details like username and password, and a description of your inquiry.

We do not collect, and ask that you do not provide, any personal health information or other sensitive data through this website.

Information We Collect From Your Use Of The Website

We collect information about you when you use our Site, including as follows:

• Device Information. We collect device-specific information when you access our Site, including your computer or mobile device, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Site. We may also identify other software running on the device (but will not collect any content from such software) for anti-fraud and malware-prevention purposes.
• Use Information. We collect information about how you use our Site, including your access times, viewed pages, browser types and language, Internet Protocol (“IP”) addresses, and information about your use of and actions on our Site.
• Information Collected by Cookies and Web Beacons. We use various technologies to collect information, and this may include sending cookies to your computer or mobile device and web beacons on our Site or emails. Cookies are small data files that are stored on your hard drive or in device memory by a website, which retain your preferences and help evaluate and compile aggregated statistics about user activity. Web beacons are electronic images that may be used in our Site or emails to deliver cookies, count visits, understand usage and effectiveness, and determine whether an email has been opened and acted upon.

Information We Collect Through Third Party Pixels, Cookies, And Analytics

When you visit our Site, fill out an information request form, or open an email from Monarch, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We or our service providers may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by emailing privacy@monarchmd.com.

In addition, we may allow third parties to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Site, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Monarch and other companies to analyze and track data, determine the popularity of certain content, and better understand your usage. This Privacy Notice does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.

Our Uses

We use information about you as follows:

• To provide, maintain, and improve our Site and our business;
• To support our affiliated clinical providers and to connect you with providers in your area;
• To track and analyze trends and usage in connection with the Site and to support research and development related to our Site and services;
• To answer your questions, deliver the information you request, and provide customer service;
• To send you news and information about our services and offerings from our affiliated clinical providers;
• To enable direct marketing and interest-based advertising as permitted by law;
• To further research and development and train our models, in which case we may create anonymized data sets using aggregated, deidentified data;
• To further legal purposes, to protect our rights or property, and to investigate and prevent fraud or other illegal activities; and
• For any other purpose disclosed to you in connection with our Site.

We may use third-party service providers to process and store personal information in the United States and other countries.

Sharing of Information

We may share personal information about you as follows:

• For business operations including to provide, maintain, and improve our Site and services, including by sharing your information with service providers who access information about you to perform services on our behalf (e.g., fraud prevention and verification services, payment processors, and professional advisors) and with our affiliated clinical providers;
• For strategic transactions in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business;
• For legal purposes if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce applicable user agreements or policies; to protect the security or integrity of our Site and services; and to protect us, our users or the public from harm or illegal activities; and
• With your consent.

We may also share aggregated, non-personally identifiable information with third parties.

Social Media and Third-Party Platforms

Certain sections or functionalities on our Site may permit you to share information on third party social media sites or platforms such as Facebook, Instagram, LinkedIn, X, or other similar sites (collectively, “Social Media Sites”). Monarch does not own or control such Social Media Sites, and posting your information on Social Media Sites is subject to the third party’s privacy policy and other legal terms, which may not provide privacy protections with which you agree. Monarch is not responsible for any act or omission of any Social Media Site, nor are we responsible for the consequences of your choosing to share your information on Social Media Sites.

Personal Information

Your privacy preferences matter to us. If you ever want to update your information or opt-out of certain communications, just let us know. We want you to feel in control of your data and will always respect your choices.

Personal Information

You may update or correct information about yourself at any time by emailing us at privacy@monarchmd.com.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our Site may not function properly if you do so.

Exercise Your Rights

You may remove yourself from our communications lists, opt out of marketing emails, or exercise any legal rights that you have at any time by unsubscribing from communications or emailing us at privacy@monarchmd.com.

Security

We take the security of your information seriously and have measures in place to protect it from unauthorized access, disclosure, or alteration. While we do our best to keep your data safe, it’s essential to remember that no online transmission is 100% secure.

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, Monarch cannot ensure or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk.

We do not collect, and ask that you do not provide, any personal health information or other sensitive data through this website.

Links To Other Websites

This Site may contain links to other websites and those websites may not follow the same privacy practices as Monarch. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of such third parties to learn more about their privacy practices.

Retention of Information

We will retain your personal information, including any inputted data and documentation, for the period necessary or required to satisfy the requirements and purposes established in this Privacy Notice unless we are required by law or regulation to retain them for a longer period.

Children

This Site is not intended for use by children. Monarch does not knowingly collect or maintain personally identifiable information from persons under 13 years of age through this Site, and no part of the Site and services are directed at persons under 13. If you are under 13 years of age, then please do not use the Site. If Monarch learns that personally identifiable information of persons less than 13 years of age has been collected without verifiable parental consent, then Monarch will take the appropriate steps to delete this information. To make such a request, please contact us at privacy@monarchmd.com.

Changes To This Privacy Notice

We may change this Privacy Notice from time to time. If we make changes, we will notify you by posting the updated Privacy Notice and revising the “Last Updated” date below. We encourage you to review the Privacy Notice whenever you use our Site to stay informed about our information practices and about ways you can help protect your privacy.

Contact

Please contact us with any questions or concerns regarding this Privacy Notice through email at privacy@monarchmd.com.